DRAFT FOR LEGAL REVIEW — NOT YET APPROVED FOR USE. Prepared 2 August 2026. This is a working draft to put in front of a solicitor. Do not trade on it until it has been reviewed, and delete this notice before publishing.
1. Who we are
These terms govern all work carried out by DM Media Group ("we", "us") for you, the customer. Our registered address and contact details are on our Contact page.
2. These terms are written for business customers
Most of our customers are event organisers acting for a club, society, charity, company or public body. These terms are written on that basis.
If you are genuinely acting as a private individual outside any business, trade or profession, you have additional statutory rights as a consumer which these terms do not remove or limit. Where anything below conflicts with those rights, your statutory rights prevail. Please tell us at the point of enquiry if you are ordering as a private individual.
3. Quotations
Quotations are valid for 30 days from issue unless stated otherwise. A quotation is an invitation to proceed, not a binding contract. A contract is formed when we receive your deposit or payment in full and confirm the booking in writing.
Quotations are based on the specification described. If the specification changes — quantity, size, page count, paper, finish or delivery arrangements — we will requote before proceeding.
4. Payment
Unless agreed otherwise in writing:
- First order, print only — payment in full with order
- First order including design — 50% deposit to book, balance before release to print
- Returning customers — 50% deposit, balance before release to print
- Retainers — monthly in advance
We do not release any work to print until the balance is paid and cleared. Deposits become non-refundable once design work has commenced.
Prices are quoted exclusive of VAT unless stated. VAT is applied at the rate applicable to each item; certain printed matter is zero-rated and certain items are not. The VAT position of each line is shown on your quotation.
5. Artwork and proofs
Where you supply artwork, you are responsible for its accuracy and for ensuring it meets the specification in our Artwork Guidelines. We check supplied files, but that check does not extend to your content.
We do not release any job to print without your written approval of a proof. Verbal or telephone approval is not sufficient. Once you approve a proof, you accept the artwork as correct.
Errors present in artwork you have approved — including incorrect dates, prices, names, spellings and contact details — are corrected at your cost. Please have two people check every proof.
6. Your content, and the rights in it
You warrant that you own, or hold all necessary licences for, everything you supply to us — text, photographs, logos, badges, insignia and any third-party material. You agree to indemnify us against any claim arising from our use or reproduction of material you have supplied.
We reserve the right to decline to produce, or to cease producing, any material which in our reasonable opinion is unlawful, infringing, or which we are not prepared to be associated with. Where we decline on these grounds we will tell you promptly and refund any sums paid for work not yet carried out.
7. Cancellation
Printed goods are manufactured to your specification and are not held in stock. Once you have approved artwork and the job has been released to print, the order cannot be cancelled and is not refundable.
Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, the 14-day right to cancel does not extend to goods made to the consumer's specification or clearly personalised. All bespoke printed goods supplied by us fall within that exception.
Before artwork approval you may cancel. We will invoice for design and other work carried out to that point, and any deposit already paid is applied against it.
8. Delivery
We schedule every job to be delivered no later than five working days before your event date, and we quote that as the delivery date. Delivery depends on our receiving approved artwork and cleared payment by the dates in your schedule. Delays on your side move the delivery date.
Delivery dates are estimates given in good faith and are not guaranteed. Time is not of the essence.
You must inspect goods on delivery and notify us of any shortage, damage or defect within 48 hours, with photographs of the goods and packaging.
9. Quantity variation
Commercial printing involves a degree of variation in the finished quantity. We may deliver up to 5% over or under the quantity ordered, and will charge or credit the difference pro rata.
10. Colour
Colour reproduction varies between screens, proofs and press. Unless you have specifically ordered and paid for a colour-matched proof, minor variation in colour is not a defect.
11. Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else which cannot lawfully be limited.
Subject to that, and where you are contracting as a business:
- Our total liability in respect of any order is limited to the price paid for that order.
- We are not liable for indirect or consequential loss, including loss of profit, loss of gate or ticket revenue, loss of sponsorship, wasted expenditure, or loss of goodwill.
12. Things outside our control
We are not liable for failure or delay caused by events outside our reasonable control, including supplier failure, carrier failure, industrial action, severe weather, fire, flood, or interruption to power or communications. Where such an event occurs we will tell you promptly and work with you to find an alternative.
13. Data protection
We process personal data in accordance with our Privacy Policy. Where we arrange delivery direct to you or a third party, we pass the necessary delivery details to our production and carrier partners for that purpose only.
14. General
These terms, together with your quotation, form the whole agreement between us. No variation is effective unless agreed in writing. If any provision is found unenforceable, the remainder continues in force. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Notes for your solicitor
Four points worth their specific attention:
- Clause 11 — whether the liability cap satisfies the reasonableness test under the Unfair Contract Terms Act 1977.
- Clause 2 — whether the consumer carve-out is adequate given that many customers will be unincorporated clubs and societies, whose status is not always clear-cut.
- Clause 6 — the breadth of the indemnity, and whether the right to decline work is drafted widely enough.
- Clause 7 — whether this is tight enough to rely on the bespoke-goods exception to the Consumer Contracts Regulations.